Marcus Wells
Digital Business Consultant
(*Problem Solver*)
WORK WITH ME ONLY IF YOU WANT....
More Customers, Better Systems, & Higher Retention
As a Digital Business Consultant & Systems Architect with 13 years of experience I specialize in transforming digital marketing strategies and operational systems to drive business growth.
My expertise spans digital marketing, marketing automation, operations management, and project management, allowing me to provide comprehensive solutions tailored to the unique needs of small to mid-sized businesses.
I offer a strategic partnership to enhance efficiency, leverage advanced AI tools, and create scalable systems that simplify complex processes.
My Recent Certifications
Univ of Penn: AI Fundamentals for Non-Data Scientists
Online link to cert >>https://coursera.org/share/cd061f4a5cd990164b9ac478adc68c92
Google Foundations of Project Management
Online link to cert >>> https://coursera.org/share/f2ce807b39f603fe74436cf3f5eee9e1
Google Project Execution: Running the Project
Online link to cert >>https://coursera.org/share/92dd693e77fe2276420b92b5c248d401
Google Project Initiation: Starting a Successful Project
Online link to cert >>> https://coursera.org/share/3cbc5e18c7d903fa28b11f89be0265f7
Wharton U of Penn: AI Applications in Marketing and Finance
Online link to cert >>> https://coursera.org/share/c739772322588b224e99266e32ae6cdf
Introduction to Generative AI
Online link to cert >>>https://coursera.org/share/3cbc5e18c7d903fa28b11f89be0265f7
AI For Everyone by Deep learning. AI
Online link to cert >>>https://coursera.org/share/11eff3dd686dfb356a75a2ab3d3c8e33
Google Project Planning: Putting It All Together
Online link to cert >>> https://coursera.org/share/be0765112aeba76c604f8ab1c178f4a8
Introduction to Generative AI Learning Path
Online link to cert>> https://coursera.org/share/2c0c9bc0b1cd993731169d2b5f7a97be
Vanderbilt University: Agentic AI and AI Agents For Leaders
Link to online cert >>> https://coursera.org/share/74cd279e24514d17404bd084906af360
Professional Work History
Operations Director (May 2022 - Present)
Built4Conversion | Greater Philadelphia Area, United States
*Lead operational strategy and project management for a digital marketing agency specializing in AI business tools and marketing automation.
*Direct implementation of AI-powered solutions including virtual sales teams, custom chatbots, and automated marketing systems
*Oversee service delivery across digital advertising, AI business tools, and marketing automation verticals
*Manage team performance and project execution to drive client growth objectives
Operations Manager (Jan 2015 - Jan 2022)
Jordan Hunter Digital Marketing | Greater Philadelphia Area
*Streamlined workflow processes and implemented marketing automation systems
*Managed project execution and proposal creation
*Directed operational efficiency improvements across marketing initiatives
How I Help Businesses Grow!
My Services
Custom Built AI Business Assistants & Tools
Are you struggling to figure out how to add AI to your business. AI is like having a brilliant partner working 24/7, connecting with customers through genuine conversations, crafting engaging social media content, and uncovering hidden insights in your data. I help businesses like yours use AI's power to amplify growth, boost revenue, and make smarter decisions.
1 on 1 Strategic Planning Consultation
Need a clear path forward? In our one-on-one sessions, we'll cut through the confusion and create a roadmap that makes sense for your business.
We'll identify your best opportunities for growth, figure out where you're leaving money on the table, and build a marketing plan that brings in customers consistently. Whether you're stuck on pricing, unsure about which marketing channels to use, or need help planning your next big move, I'll help you get clarity and take action.
Digital Business Management
As a Fractional Operations Manager, I help small businesses streamline operations, increase efficiency, and boost profits using AI and automation. I specialize in marketing automation, customer acquisition, and AI-powered tools like chatbots and sales assistants to handle leads, engagement, and follow-ups 24/7. If you want to scale without extra overhead, improve customer experience without hiring more staff, and use AI to drive growth, I can help build and optimize your operations for long-term success.
AI Solutions To Help Your Business Grow Faster, Work Smarter, and Reduce Costs!
Test Drive My Custom AI Business Solutions
AI SmartForce Website Customer Agent
The AI SmartForce website agent automates scheduling by handling customer inquiries, checking availability, and confirming appointments. It reduces manual workload, minimizes scheduling errors, and ensures 24/7 availability.
It enhances efficiency by handling routine requests while escalating complex cases to human agents when needed.
AI SmartForce Phone Agent
An AI Phone Agent is an automated virtual assistant that handles inbound and outbound calls using artificial intelligence to understand, respond, and assist callers in real time. It can answer FAQs, schedule appointments, process transactions, and escalate complex issues to human agents, improving efficiency and customer experience.
ASK Marcus.AI
This 30-minute strategy session is designed to assess your current business challenges, identify growth opportunities, and determine the best AI-driven solutions to streamline your marketing, lead generation, and customer engagement.
What to Expect:
Deep Dive Into Your Business Goals – We’ll discuss your current strategies, pain points, and areas for improvement.
Identify Gaps & Opportunities – Pinpoint inefficiencies in marketing automation, lead follow-up, and customer retention.
Customized AI & Automation Recommendations – Explore how AI-powered solutions can drive measurable results for your business.
Next Steps & Action Plan – Gain clear insights into your best path forward, whether it's a DIY approach or working with us.
Marcus Wells
Marcus Wells ~ Guest Speaker at Transform Event
Why Work With Me?
I've helped businesses just like yours grow from struggling to thriving
I speak plain English, not tech-speak or consultant-speak
I focus on what makes you money, not what looks good in a report
I bring both traditional business sense and cutting-edge AI knowledge
I understand the challenges of running a business with a small team
I'm certified in AI and automation by industry leaders like IBM and Google
Business Owners Testimonials
Call 215-395-9900
Email: marcus[at]Built4Conversion.com
LinkedIn